Down To Earth Auto Electrics – Returns Policy

Return of new products to Down To Earth Auto Electrics

• All purchased items can be returned within 28 days after invoice date. For items older than 28 days please contact sales@downtoearthautos.co.uk to discuss further
• A freight charge of £9.50 per box will apply
• Must be unused and in a re-Saleable condition (the original undamaged packaging)

Warranty claims

• Claim can be returned within 12 months with a claim report indicating the defect
• The warranty offered is in accordance with our standard terms and conditions, the company’s obligation is limited to repairing or replacing any item found to be defective.
• Items returned under warranty will be subject to inspection.
• Following inspection, defective items will be credited at the original invoice price or Down To Earth Auto Electrics will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship during manufacture, under normal use and maintenance.
• Down To Earth Auto Electrics will either repair the Product at no charge, using new or refurbished replacement parts.
• Consequential losses such as Labour, Parts, Loss of earnings, Recovery / Hire costs etc., do not form part of the Warranty.
• This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.
• The Warranty Period for Physical Goods purchased from Down To Earth Auto Electrics is 365 days from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 180 days from the date of replacement or repair, whichever is longer. What does this limited warranty not cover?
• This Limited Warranty does not cover any problem that is caused by user installation.
• This Limited Warranty does not cover any problem that is caused by: ● conditions, malfunctions or damage not resulting from defects in material or workmanship